Frequently Asked Questions

How to measure your frame size?

Are you worried that the eyeglass you buy from us will fit your face perfectly or not? Don’t worry. Follow the guide below to measure your glasses and get your perfectly fitting frame from us.   You can measure your frame dimensions with a millimeter ruler.

Before measuring the frame size, know what are the frame dimensions considered.

Frame width:

Lens height:


Lens width:

Temple arm length:

HINT : If you already have a pair of eyeglasses then lookout for the numbers printed in the inner side of the temple which may look like this (52-18-140).

Here 52mm is Lens width

18mm is the bridge width

140mm is the temple arm length

How to measure pupillary distance(PD)?

  1. Stand 8 inches away from a mirror
  2. Hold a ruler on your eyebrow.
  3. Close your right eye then align the ruler’s 0 mm with the center of your left pupil.
  4. Now Close your left eye and open the right eye.
  5. The mm line that coincides to the center of your right pupil is your PD.

How to select the right frame which suits your face shape?

Oval Shaped FaceSelect from square or round shape frames. Avoid selecting oversized frames.

Round Shaped Face : Select from square shape frames. Avoid selecting too small, short and round frames.

Square Shaped Face : Select from round or oval eyeglasses. Avoid selecting square shaped frames.

What to do if I am not sure about my frame size?

You can purchase our medium sized frames as this fits majority of the adult face sizes. Don't worry if it doesn't fit perfectly. You can drop in a mail to support@eyezoomers.com or you can contact us from here.  

What if the eyeglasses I have received doesn't fit properly or lens power seems to be wrong?

You can return the item within 7days from the day you received the item. You can drop in a mail to support@eyezoomers.com or you can contact us from here. You can opt for full amount refund or can exchange to that product. A person from our delivery partner will come to you and collect the item back. We will initiate refund or exchange of the item once we receive the it at our facility. Please read the refund & return policies to know more.

What if I don't understand the precescription enough to enter myself manually?

You can upload the prescription directly while you are ordering. Ensure you take a clear photo or a scanned copy of the prescription before uploading. If we feel any doubt about the prescription, we will get in touch with you for clarification.

What if I have paid and purchased but want to cancel the order?

You can drop in a mail to support@eyezoomers.com or you can contact us from here for cancelling the order. Your cancellation request will be processed with in 14days. 

 Can I get an optician at my place to get my eye checked?

Sure. Why not? You can book an appointment at your place with our optometrist for an eye checkup. We are enabling this feature in the website only for Bangalore. Till we enable this feature in website, you (only in Bangalore) can drop in a mail at support@eyezoomers.com or get in touch with is from  here and book an appointment. 

Can you come to our workplace for mass eyescreening camps?

Yes. We undertake mass  eye screening camps anywhere in Karnataka, Maharashtra, Tamil Nadu, Telangana, Andhra Pradesh, Kerala. We need at least 500 people for screening. The eyeglasses ordered at camp will be processed and dispatched within 2weeks to the respective address. 

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